Legal & Privacy

Updated on: March 28, 2024

This Privacy Policy explains what info HANOI STUDIOS collects when you visit or use our website, products and services, as well as ways we might use or share it.

We use your data to provide and improve our products and services. By using them, you agree to the collection and use of information in accordance with this policy.


Usage Data

While you are using our Products, we do not request you to provide personally identifiable information like Name, Email, Birth Date, Gender, Location.

But we might collect retention, usage data and other gameplay behaviour analytics through third party services. We collect these data to improve our Products.

Please take note that our products may be hosted in stores, applications, and platforms offered by third parties, each having privacy practices distinct from our own. Should you provide personal data to any of these third parties or their products, your data shall be governed by their respective privacy statements.

While the Products are being processed, they might access information provided by the mentioned third-parties API services like user display name, language preference, friends list, during game processing but will not collect them for our own records. Our Products may register your in-game username and your game’s score in services provided by those third-parties (such as scoreboards), but this data is not retained for our use.

Website visits

When you visit our website hanoistudios.com, we collect page usage, IP addresses, and information provided by Google analytics, cookies or similar technology. IP addresses help us better understand geographic information about our website visitors, enabling us to enhance the website for all users.

Contact Messages

If you reach out to us through email (contact [at] hanoistudios [dot] com), we collect your email address and any other personal information you choose to provide (“Personal Data”). This is used to facilitate responses to your inquiries via email.


The collected data may serve various purposes, including but not limited to:

  • Provision and maintenance of products;
  • Player support;
  • Analysis to enhance products;
  • Monitoring product usage;
  • Detection and resolution of technical issues;

Retention of Personal Data

We might retain personal data for as long as necessary to provide the Services, support our Products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs vary for different data types in the context of different Products or Services, actual retention periods vary significantly.


Third Party Services

In general, the third party providers used by us such as stores, applications, and platforms, will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

we recommend that you read their privacy policies so you can understand the manner in which your personal information will be used by these providers.In particular, remember that certain providers may be located in, or have facilities that are located, in different jurisdictions than you or us.

Once you leave our company's website, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


When you click on links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other websites and we encourage you to read their privacy statements.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Brazil and choose to provide information to us, please note that we might transfer the data, including Personal Data, to Brazil and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose your Personal Data in good faith when it is necessary to:

  • Comply with legal obligations;
  • Safeguard and defend product rights or property;
  • Investigate potential misconduct in relation to products;
  • Protect user personal safety or public security;
  • Counteract legal liability;


We are committed to protecting your personal information, we take precautions and follow industry practices to protect it from being lost, unauthorized access, misused, altered or destroyed.

While no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional industry-accepted standards.


We do not knowingly collect personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of 13. Following a notification by a parent or guardian, or discovery by other means, that we are storing data for a child under 13, we will delete the child’s personal information from our records.


From time to time, we may update this Privacy Policy. We will notify you about material changes to this Privacy Policy by placing a notice on our website. We encourage you to periodically check back and review this policy so that you always know our current privacy practices.


If you have any questions about this Privacy Policy you may contact us at: